About Us Shipping Returns & Refunds Contact Us Privacy Terms of Service Sitemap Your Privacy ChoicesCalifornia Consumer Privacy Act (CCPA) Opt-Out Icon Frequently Asked Questions
Skip to content

Store Policies

Store Policies

At The Mancave Authority, we're committed to providing you with the best products and service. Please review our store policies below to understand how we operate and what you can expect when shopping with us.

Receiving Instructions: Help Us Help You

At The Mancave Authority, we pride ourselves on outstanding customer service. We want you to feel secure in your decision from the moment you start researching your purchase until the moment you play your first round.

Typically, delivery and installation is smooth and hassle-free. But we want you to know that delays and damages can occur.

If you have a damaged or incomplete delivery, we will do everything in our power to correct the issue for you. In order to do that though, we need your help...

We must operate within the sale and insurance requirements that come directly from the manufacturers, distributors, shippers, and installers.

That means we need you to follow every policy outlined here. If any policies are broken, you will forfeit your right to a return/exchange or refund.

So please, read these policies carefully and reach out to us in advance with any questions you may have. Once the truck is at your doorstep, deliveries move quickly. Take the time now to familiarize yourself with necessary procedure so you know exactly what to do when the time comes.

You will need to be at the delivery address when the driver arrives to accept the package and inspect it for damage.

What to Do When Your Item Is Delivered

Inspect Before Accept (VERY IMPORTANT). Check For:

  1. Exterior damage: Damage to the packaging
  2. Concealed damage: Damage to the item itself
  3. Order Accuracy: Make sure the item received is the exact item you ordered and that all parts are included

Inspect all sides of each box for any sign of damage (holes, tears, dents, etc.). Open the package & inspect the item(s) inside, if the driver allows.

Delivery Scenarios & Actions To Take

1. Boxes in Good Shape Without Any Signs of Damage:

  • Action: ACCEPT DELIVERY
  • Procedure: Take clear photos of the undamaged boxes as evidence. Write "possible concealed damage, pending inspection" before signing.

2. Boxes with Visible Damage:

If Product Appears Okay or Has Minor Damage:

  • Action: ACCEPT DELIVERY
  • Procedure: Take detailed photos of both the damaged boxes and the product. Write "Damage," noting specific concerns before signing.

If Product Appears Beyond Repair:

  • Action: REFUSE DELIVERY*
  • Procedure: Do not sign without first taking comprehensive photos of the damaged boxes and product.

3. Boxes & Product Severely Damaged:

  • Action: REFUSE DELIVERY*
  • Procedure: Open the boxes, inspect the product, and thoroughly document the extent of damage with photos before refusing delivery.

*Important Note: Valley-Dynamo, Tornado and Champion require the customer to always ACCEPT DELIVERY to further inspect damage & determine if replacement or return is needed.

Additional Notes:

  • If delivery is refused for any reason other than damage noted above, cancellation fees will apply.
  • In case of minor damage, we may send a replacement part instead of issuing a refund.
  • Taking photos is mandatory for all delivery scenarios to ensure proper documentation of the package condition.

What to Do If Your Order Is Damaged, Incomplete, or Inaccurate

You must write either "damage" or "Possible concealed damage, pending inspection" before signing & accepting delivery. If this or any of the steps below are missed, you will no longer have any recourse for replacement or refunds. (No exceptions). Please follow the exact instructions in this policy for your protection:

1. Confirm order accuracy & the number of boxes

☑️ Make sure all information listed on the delivery receipt matches the number delivered and all are free of damage. Note any inconsistencies before signing.

2. Take Pictures

☑️ 2+ images of all concerns (boxes and item) prior to accepting/refusing delivery.

3. DO NOT assemble/install/use

  • ☑️ Do NOT complete scheduled installation services. If an installation appointment is set, cancel. If an installer is present, halt installation until next steps are discussed & agreed upon by all parties. Either refuse delivery or note all issues & agreements on the signoff sheet.
  • ☑️ Additional visits for re-installation of the damaged parts will incur additional charges. The installer is not responsible to advise or quote the price for re-installation.
  • ☑️ We are unable to return/exchange or refund any game piece (damaged or otherwise) once it has already been assembled/installed/used.
  • ☑️ The Mancave Authority will not be responsible for any installation after the delivery that may result in damages. This includes assembly and disassembly of the product.
  • ☑️ The Mancave Authority is only responsible for installation services booked and paid via The Mancave Authority. If the installer has caused any damages then the customer is responsible to take images while the installation is in progress and share those with The Mancave Authority.
  • ☑️ To avoid further damages, the customer should abort the installation. The Mancave Authority will then work with the installer and the customer to rectify the damage.
  • ☑️ The Mancave Authority will not be responsible for any charges that are incurred by getting the game or personal property fixed.

4. DO NOT dispose of the damaged items or boxes, pallets, crates, etc.

  • ☑️ Due to manufacturer and freight insurance guidelines, products must be returned in their original packaging. NO EXCEPTIONS.
  • ☑️ We understand keeping boxes and pallets adds clutter to your home or office. But if you throw these items away, you void your right to a return/exchange or replacement of missing parts. Do yourself a favor and hang onto them.
  • ☑️ Items are ineligible for return/exchange unless they are in their original packaging.

5. INFORM us within 24 hours

  • ☑️ Submit photo evidence of the damage, error, and/or missing parts to support@themancaveauthority.com. It is imperative to include photos in order to secure a return/exchange or refund. We will respond promptly and get the process started to resolve your issue!
  • ☑️ If you do not report damages or incomplete orders within 24 hours, all relevant parties (the manufacturer, distributor, and shipper) consider that you have accepted the item "as is." You then waive all rights to refunds, repairs, or replacements per freight insurance guidelines.

6. BE PATIENT

  • ☑️ We wish every problem could be fixed with a simple phone call. But unfortunately, that's not always the case. We may need to coordinate with multiple parties. We may need to negotiate on your behalf. These things take time.
  • ☑️ Delays can be frustrating, but please do not take matters into your own hands. Attempting to schedule a separate shipment or installation on your own can void our agreements with the manufacturer, distributor, or original shipper / installer. This in turn will void your right to a return/exchange or refund should you be unsatisfied with the service you've scheduled.
  • ☑️ So please, be patient. Rest assured that however long it takes, we will continue to work for you and keep you informed.

Satisfaction Guarantee

Your satisfaction is our top priority. We stand behind every product we sell and are committed to ensuring you're completely happy with your purchase. If you're not satisfied with your order, please contact us and we'll work with you to make it right.

Need Help? Contact our customer service team at support@themancaveauthority.com and we'll assist you promptly.

Shipping Policy

We offer reliable shipping on all our products to ensure your mancave essentials arrive safely and on time. Please refer to our full shipping policy for more details

Shipping Methods & Timeframes

  • Standard Shipping: Delivery within 5-10 business days
  • Expedited Shipping: Delivery within 2-5 business days
  • Freight Shipping: For large items (arcade games, pinball machines, shuffleboards, etc.), delivery times vary by location and will be coordinated with you directly

Shipping Costs

Shipping costs are calculated at checkout based on your location, item size, and selected shipping method. Many of our larger items qualify for free freight shipping - check individual product pages for details.

Order Processing

Orders are typically processed within 1-2 business days. You'll receive a confirmation email with tracking information once your order ships.

International Shipping

We currently ship within the continental United States. For international orders, please contact us at support@themancaveauthority.com for assistance.

Return & Exchange Policy

We want you to love your purchase! If you're not completely satisfied, we offer returns and exchanges on most items. For full details please refer to our Returns and Refunds Policy

Return Eligibility

  • Items must be returned within 90 days of delivery
  • Products must be in original, unused condition with all original packaging and accessories
  • Custom or personalized items may not be eligible for return
  • Large freight items may be subject to restocking fees
  • Items must be in their original packaging to be eligible for return/exchange

How to Initiate a Return

  1. Contact our customer service team at support@themancaveauthority.com
  2. Provide your order number and reason for return
  3. We'll provide you with return instructions and a return authorization number
  4. Ship the item back using the provided instructions

Refunds

Once we receive and inspect your returned item, we'll process your refund within 5-7 business days. Refunds will be issued to the original payment method. Shipping costs are non-refundable unless the return is due to our error.

Exchanges

If you'd like to exchange an item for a different size, color, or model, please contact us and we'll see if an exchange can be made.

Damaged or Defective Items

We carefully inspect all items before shipping, but if you receive a damaged or defective product, please follow the receiving instructions above and contact us immediately:

  • Take photos of the damage or defect
  • Contact us within 24 hours of delivery
  • We'll arrange for a replacement or full refund at no cost to you

Manufacturer Warranties

Many of our products come with manufacturer warranties. Warranty terms vary by brand and product. Please refer to the product description or included documentation for specific warranty information.

Important Note: Manufacturer policies, warranties, and specifications are subject to change without notice. We recommend checking with the manufacturer directly for the most current information. The Mancave Authority is not responsible for changes made by manufacturers after the time of purchase.

Warranty Claims

For warranty service, you may need to contact the manufacturer directly. We're happy to assist you with warranty claims and can provide necessary documentation or support.

Privacy & Security

We take your privacy seriously. Your personal information is secure and will never be shared with third parties without your consent. For more details, please review our Privacy Policy.

Payment Methods

We accept the following payment methods:

  • Visa, Mastercard, American Express, Discover
  • PayPal
  • Shop Pay
  • Financing options available through Affirm (subject to credit approval)

Price Matching

We strive to offer competitive pricing on all our products. If you find a lower price on an identical item from an authorized dealer, contact us and we'll do our best to match it.

Contact Us

Have questions about our policies or need assistance? We're here to help!

Last Updated: February 2, 2026
These policies are subject to change. Please check this page periodically for updates.