Freight Shipments
Freight shipments include free curbside delivery to the contiguous 48 states. This means the carrier will place the item at the curb/back of truck but is not responsible for in-home delivery, unloading, assembly, or disposal. For heavy items, we recommend having 1-2 assistants available. The carrier will contact you via phone/email (using the number provided at checkout) 2-3 business days in advance to schedule within a 4-hour window during business hours (M-F). Someone 18+ must be present to sign. Estimated transit: 3-24 business days, varying by product and carrier track your order via the link sent post-shipment.
Customer Responsibilities:
- Scheduling: Confirm the appointment promptly. Missed or rescheduled deliveries incur fees (e.g., $50-150 per attempt, based on carrier), billed to your payment method. Re-deliveries may take up to 1 week.
- Access: Ensure a truck (up to 53 ft.) can reach your address (no narrow gates/stairs for curbside). Check local rules/HOA for parking.
- Inspection and Notation: Before signing the POD/BOL, inspect pallets/crates for external damage (scratches, dents). Take photos. Note all issues on all copies of the POD/BOL, including "possible concealed damage" if none visible. Signing "clean" confirms perfect condition, voiding claims. Do not refuse unless totally destroyed—accept and report to enable faster resolution. Contact us immediately at support@themancaveauthority.com with order # and photos.
Ground Shipments
Ground shipments (e.g., smaller accessories) are sent via standard carriers, often without signature. Inspect upon arrival for visible damage and report within 2 business days to support@themancaveauthority.com with order # and photos. If inspection is refused, note "Driver [Name] refused inspection; possible concealed damage" on the package/receipt and photo it. We use eco-friendly, optimized packaging to minimize damage recycle responsibly.
Preparing for Delivery
To avoid fees, prepare as follows:
- Inspect First: Unpack and test before signing POD/BOL. Note damage on all copies for eligibility for free repair/replacement.
- Unloading Help: For freight, have assistance ready re-deliveries cost extra.
- Contact Info: Provide a current phone/email. If unreachable for 3 days post-arrival, storage fees ($25/day) apply; after 7 days, item returns to manufacturer at your cost (round-trip shipping + 15% restocking + storage).
- Storage/Delays: Post-production, we cannot hold items without advance notice—a $50/day fee applies for manufacturer storage.
Inquire at support@themancaveauthority.com for quotes. Delivery is curbside freight; installers (independent contractors) arrive 1-2 weeks later to unbox/setup in your chosen room. Provide access details (e.g., stairs, elevator) upfront. Customer ensures site readiness (e.g., parking, no hazards). Assembly of non-installed parts remains your responsibility.
Reporting Damage or Defects
Report shipping damage within 2 business days (photos within 5 days) to file claims—enables free repair/replacement. For manufacturer defects, notify within 10 business days (photos within 5 days); resolution at manufacturer's discretion under warranty. Refusals are rare—accept damaged goods for quicker fixes; use temporarily if safe. Contact us before refusing.
Manufacturer Warranty
Warranties are manufacturer-provided (see product page). Contact them directly with proof of purchase. Coverage for proper residential use only void for commercial/institutional settings. We assist with claims but are not liable.
Additional Fees
Missed appointments, unwarranted refusals, or storage: Billed automatically to card on file ($50+ per incident). If declined, pay via money order within 7 days or face collections. All fees cover carrier charges incurred in good faith.
Delivery and Installation Disclaimer and Hold Harmless Agreement
Services use independent third-party contractors not agents of The Mancave Authority. We select reputable providers but disclaim liability for their performance, including damage, injury, delays, or quality issues. Address claims directly with contractors.
You ensure access/preparation; we do not supervise. By purchasing, you indemnify/hold us harmless from related claims/costs. Disputes: First, email support; then, binding arbitration in South Carolina under American Arbitration Association rules, governed by South Carolina law. No class actions. This does not limit statutory rights.
By ordering, you accept these terms.