Returns
All returns must be accompanied by a return authorization code (RAC). Items returned without a RAC will be refused and no refund will be given. To receive and RAC, send an email to support@themancaveauthority.com with your name, order number and reason for return. All return must be requested within 10 days of receiving your order. All return request is processed during standard business hours M-F 8am-5pm EST. Our evening and weekend staff will not have access to your order.
All items that come in boxes must be returned with the original packaging intact and undamaged condition. Items that experience shipping damage may not be returned as we reserve the right to fix or replace the item. Returns must be picked up and in transit, no more than 10 days from the date of delivery and must include all instructions, pieces etc. On approved returns, we offer a complete refund less all shipping costs and a fifteen percent restocking and processing fee. Custom, made to order products and products with home installation are not eligible for return or refund and these sales are considered final once installation has commenced.
Order Cancellation
Orders may be cancelled with no penalty prior to billing. Orders cancelled after billing and before shipping will be assessed a fifteen percent restocking fee. If you would like to cancel and your order has shipped or has been prepared for shipment you will receive a full refund minus all shipping costs and a fifteen percent restocking fee. We reserve the right to cancel any order for any reason at any time. For your safety, we have a 2-week check verification period and refunds cannot be processed during the verification period. This is to ensure that there are adequate funds in the customer's account to cover the check payment by mail.
Pricing errors on our website are rare but can happen from time to time. Pricing errors will not be honored. We do our best to maintain correct pricing at all times but in the rare chance that there is a pricing error, we reserve the right to cancel the order due to the product being listed at the incorrect price.
Purchase Agreement:
It is the customer’s responsibility to thoroughly inspect the item for any freight damage or manufacturer’s defects and report to The Mancave Authority within 2 business days. Items damaged in shipping will be exchanged for another items at no cost to the customer as long as the damage is notated with shipping company at the time of the delivery. Do not discard boxes until you have assembled, inspected and tested the product. Minor assembly of the products is required. Read the instruction manual before use. Orders that are canceled prior to shipping will be assessed a fifteen percent restocking fee to cover credit card charges incurred by our company in good faith. Customers who cancel after an item has shipped will be charged for all shipping costs (initial shipping charges as well as return shipping fees), and a fifteen percent restocking fee to cover costs. Though original shipping is included at no cost, canceled orders will be billed for all costs incurred by our company in good faith, including such original shipping costs. Orders are rarely delayed, but please note that delayed arrival does not constitute a reason to cancel an order. Customer must provide a telephone number that the shipping firm can use to contact before delivery.