Freight Shipments:
Freight shipments come with curbside shipping. This means the freight company is not responsible for carrying the product into the building, unloading the package from the truck, or assembling your purchase. For heavier items, we strongly recommend you have the appropriate assistance available at the time of delivery. The freight company will notify you by phone to schedule a delivery date and time window. Typically, there will be a four-hour time frame for the delivery, and someone must be home for the item to be delivered. Shipping time may vary depending on product and line. Customer is also responsible for the following steps.
1. Delivery Appointment - Scheduling a delivery appointment, when the shipping carrier calls (usually 2-3 days in advance) at a time when you can be home to sign for the items within the carrier’s business hours. Fees resulting from re-delivery will be the sole responsibility of the customer. Please do not miss your scheduled delivery appointment. Re-delivery can take up to a week depending on your location.
2. Product inspection - Please take photos of all delivery pallets. When you receive the freight, if there is any sign of damage to the packaging (i.e. scratching, chipping, denting, etc.) please make sure you notate it on the POD (Proof of Delivery). If you notice specific damage to the product, please explain this in detail on the POD and contact us immediately. If no damage is visible on the crate, please write “possible damage to contents of the crate(s).” Signing the POD free and clear without notating damage, means that you have confirmed that you have received your order in PERFECT condition.
Signing the Proof of Delivery will be requested by you from the driver. If you do not notate that there is possible, or even specific damage at the time the POD is signed, a claim cannot be filed, and any damages will be your responsibility. Due to shipping company policies this is true no matter the circumstance of the delivery, including driver's rushing, large packages, lack of help or damage that is concealed in the package.
Delivery times and dates are projected, and not definite, they are subject to change depending on weather conditions, traffic conditions, and acts of God. Delays in delivery that are outside of our control are not a reason for order cancellation. Unless a delivery date or deadline was guaranteed in writing to our customer, any order cancellations made due to delivery delays are subject to a 15% restocking fee and round-trip shipping cost. Delivery guarantees are void in the event of a natural disaster or an act of God (delivery truck breaking down, car accident, etc.) - any returns or order cancellations made in the event of a natural disaster preventing the delivery from happening on time will be subject to round trip shipping costs and a 15% restocking fee.
Ground Shipments:
Ground shipments may be sent without signature required and may be inspected after arrival unless noticeable damage to the packaging exists. Any and all damage to ground shipments must be submitted by email to support@themancaveauthority.com please include your order number and a picture of the damage. The damage on ground shipments must be submitted within 1 business day.
Should the driver not allow an inspection please write the driver's name on the package and note the following "driver refused to allow inspection, possible concealed damage." and take a picture of the packaging, even if it looks to be in good condition. We suggest having a camera available when the product arrives to document the condition of your shipment in the small chance that there is damage.
*Please note that in the rare case of shipping damage it is almost never recommended to refuse the shipment (please see reporting damage). Should damage occur notate damage on all delivery receipts, have the driver note the damage on his copies and accept the delivery. We also suggest taking pictures of the freight and submitting them to support@themancaveauthority.com immediately.
By signing the delivery receipts, you are confirming that the item was delivered in 100% perfect condition. www.themancaveauthority.com responsibility with respect to shipments made by common carrier ends with the customers signature on the bill of lading. Should the product shipment be signed for without damage or possible damage noted The Mancave Authority LLC, can no longer file a damage claim with the freight carrier. Therefore, any damage(s) become the customers responsibility to claim with the freight carrier. If for some reason, inspection is not possible at the time of the delivery, you must write "possible damage to contents of the crate(s)."
Preparing to receive your shipment:
It is the customers responsibility to be prepared to accept all shipments once the delivery appointment is scheduled. This includes but is not limited to:
1. Being prepared to inspect the contents of your shipment prior to signing. DO NOT SIGN FOR ANY SHIPMENT WITHOUT INSPECTING THE ITEM. IF THERE IS DAMAGE IT MUST BE NOTATED ON ALL DELIVERY PAPERWORK TO BE ELIGIBLE FOR REPLACEMENT OR REPAIR by www.themancaveauthority.com.
2. Have the appropriate people to help unload your freight if you have ordered curbside or back of truck shipping. This will ensure that you do not require a re-delivery.
3. Being sure that a freight truck can reach your location.
If shipping company is unable to contact the customer to schedule a delivery appointment (we will make every attempt to contact you via phone and email) - storage fees will be applied for 3 days, after 3 days of being unable to reach the customer for delivery, we will instruct the shipping company to ship back the products to the manufacturer in order to avoid further storage fees. Customer is responsible for shipping fee both ways, restocking fee, and storage fee. Some products do require assembly, and the assembly is customer's responsibility unless the customer inquires about installation services, to do so please email support@themancaveauthority.com and inquire.
General Shipping & Installation Information:
1) Customer is responsible for ensuring that the game can be delivered to the desired location. If applicable our movers/installers will need to utilize the following if available - loading dock, entry road, freight elevator, and available parking space for delivery truck. It is the customers responsibility to ensure that the delivery truck has a parking space. Customer is also responsible for checking delivery rules with property management and any building insurance requirements prior to the game table being delivered. In the case of an in-home installation, customer is responsible to make sure that the product can be delivered into customer's preferred location and that customer has supplied all pertinent information prior to the delivery including but not limited to stairs, elevators, delivery area and have confirmed the ability to have the item successfully delivered.
2) It is the customer's responsibility to ensure that they can receive their order once the shipping company calls to schedule a delivery - a working phone number is required to schedule delivery appointments. If we are unable to contact the customer to schedule a delivery appointment (we will make every attempt to contact you via phone and email) - storage fees will be applied for 3 days, after 3 days of being unable to reach the customer for delivery, we will instruct the shipping company to ship back the products to the manufacturer in order to avoid further storage fees. Customer is responsible for shipping fee both ways, restocking fee, and storage fee.
3) Unless the customer advises the necessary and or extended delivery date in advance of order production, customer must be able to receive the product after production is completed. We cannot store the product at the manufacturer's facility after the order is complete unless we have notified the manufacturer in advance of any delivery delays. A storage fee of $50 will be charged per day that the customer requires the manufacturer to store the game table.
Professional Installation
If you elect to have professional installation, (please inquire about installation services by emailing support@themancaveauthority.com) your item will be delivered via curbside freight. Following the delivery, an installer will come out to complete the setup. Upon arrival the installers will unbox everything, and ask you which room you would like your new game to be setup in. All contact information is shared while in transit.
Reporting Damage
The Mancave Authority wants to ensure that you get your product in the same condition you intended to receive. In order to do this, it is important to follow the instructions and report damage to the driver and The Mancave Authority properly. These policies are in place so that the shipping company can be held responsible in the rare case that an item is damaged in shipping and to ensure that you receive a repair or replacement at no additional cost should damage occur.
Inspect all packages before signing the delivery receipt. If Damage of any sort has occurred be sure that the driver has notated "damaged" on all copies of the delivery receipt BEFORE SIGNING FOR YOUR SHIPMENT. This includes but is not limited to damage to the carton or merchandise. Failure to notate damages will result in the forfeiture of your rights to claim damages and have your order replaced or repaired at no charge.
Any shipping damage must be reported to The Mancave Authority within 1 business day(s) of receiving your shipment. Photo's demonstrating the extent of the damage are required and must be received within 5 days of the damage being reported. This enables us to make sure your claim is taken care successfully and you are not liable for the cost of a repair or replacement.
Please do not refuse a shipment unless it is completely destroyed, and damage has been notated on all copies of the delivery receipt. Our games can be fixed fastest when the items are left at the customer’s home rather than back in the carrier’s hands who caused the damage in the first place. In most cases a part can be replaced, and we often allow the customer to use the damaged item until a replacement arrives.
If you have any questions regarding what to do, please contact us before you sign for or refuse any package.
Manufacturer defects
Our manufacturers stand behind the quality of their products. In the case of a manufacturers defect or other product issue, we must be notified within 10 business days of receiving your delivery and pictures of the issue must be received with 5 business days of reporting the issue. This ensures that we can have the manufacturers resolve the issue properly and leave you with the exact product you intended to receive. Determining if a product is defective is at the discretion of the manufacturer. Many issues are covered under manufacturer's warranty which are honored to the customer by the manufacturer. Please see product warranty for details.
Manufacturer Warranty
All product warranty is provided by the manufacturer - if any. Please refer to the product page for warranty information and contact us if you have any questions in regard to warranty terms for a particular product. In order to get manufacturer product warranty service, manufacturer may ask you to provide a copy of a sales receipt, gift receipt, or purchase invoice showing the original purchase date.
Products are warrantied by the manufacturer based upon proper usage of the product only. Warranty is voided when non-commercial grade products are utilized or placed in an institutional or commercial setting.
Additional Fees
Any and all fees associated with missed delivery appointments and unwarranted product refusals will be automatically billed to the customer’s card on file and another delivery attempt will be made. If card on file cannot be billed customer agrees to send money order or cashier’s check within 7 days or be turned over to collections.
Delivery and Installation Disclaimer and Hold Harmless Agreement
By purchasing a product from The Mancave Authority and selecting delivery or installation services, you agree that these services are performed by independent third-party contractors who are not employees, agents, or affiliates of The Mancave Authority. While The Mancave Authority carefully selects reputable providers, we are not responsible for their actions, omissions, or the quality of their work.
The Mancave Authority is not liable for any damages, delays, or issues that may arise during the delivery or installation process, including but not limited to property damage, personal injury, or incomplete or delayed services. Any claims or disputes regarding these matters must be addressed directly with the contractor performing the services.
Customers are responsible for ensuring that the delivery and installation areas are accessible, properly prepared, and free of obstacles or hazards. The Mancave Authority does not supervise or control the contractor’s operations and makes no guarantees regarding the outcome of their services.
By proceeding with your purchase and opting for installation, you agree to indemnify and hold The Mancave Authority harmless from any claims, damages, costs, or liabilities arising from or related to delivery and installation services, including those involving property damage or personal injury. All disputes related to these services must be resolved through binding arbitration in accordance with the laws of the state governing The Mancave Authority.
By completing your purchase, you acknowledge and accept these terms in full.
*some exclusions apply
